Frequently asked questions
Questions doctors ask us, and our answers.
Does it work in Arabic?
Yes. Patient records, prescriptions and patient messages all work in Arabic alongside English, with full right-to-left support. The team can work in English while patients read Arabic, or the other way round.
Can patients book their own appointments?
Yes, through Practeca Patient, your clinic’s own app. Patients see the times the doctor has open and book themselves, and the booking appears in the doctor’s calendar in Practeca Clinic System. The clinic team can still book, move or cancel appointments as usual.
Is the app published under my clinic’s name?
Yes. Patients download it from the App Store or Google Play, and it carries your clinic’s name and logo.
Do we need to install anything?
No. Practeca Clinic System runs in the browser, on a computer, tablet or phone. Your team signs in and starts working.
Can the reception team use it too?
Yes. Each person signs in with their own role. Reception works with the calendar, arrivals and patient files without seeing the clinical record, and the doctor decides who can see and change what.
Do we need all three products?
No. Each works on its own, and they connect: the website leads patients to the app, and bookings from the app land in the doctor’s calendar. Start with the one your clinic needs most.
What does the AI do?
It assists the doctor inside Practeca Clinic System and never decides on its own; every decision stays with the doctor. Tell us about your clinic and we will show you what it does in practice.
What happens to my data if I leave?
You export it yourself, whenever you want. It is not a request you file and wait on. Standard files, every record type, and the same export works while you are still a customer.
What does it cost?
It depends on how your clinic is set up, so we quote after a short conversation. Tell us about your clinic and you will have an answer the same day.